start a return / exchange

1. Before starting your return, please carefully read through our returns policy.

2. Go to our returns portal

3. Post your item back to us within 7 days.

return queries

Can I return my order because I've changed my mind?

If you have changed your mind about your order, you can return it for a store credit. Alternatively, if you need a different size, you can exchange your item for the right size.

My product is faulty what should I do?

In the rare case one of your products has a fault, we will issue you with a cash refund or replace the product free of charge for you.

I want to exchange my product but it was made to order..

Exchanges are always welcome at Knitwit, as we want you to feel confident in the right size. If you want to exchange a made to order product, we may need some time to sew your new product in the right size. If this is the case, we will do our best to let you know.