This website is operated by Knitwit The Label (ABN 99810674044)
Throughout the site, the terms “we”, “us” and “our” refer to Knitwit The Label. Knitwit The Label offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
BY PURCHASING FROM US, YOU AGREE TO:
Not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
REVIEWS
We will never alter or change reviews in any way, nor will we create false reviews.
We may however, import previous reviews from third party sources such as, social media, or additional sales channels.
ACCURACY AND TIMLESSNESS OF INFORMATION
We cannot be held accountable if the information available on this website is found to be inaccurate, incomplete, or outdated. The content on this site is provided solely for general informational purposes and should not be solely relied upon or used as the sole basis for decision-making without consulting more primary, accurate, complete, or timely sources of information. Any reliance on the material on this site is undertaken at your own risk.
This website may include certain historical information. However, it's important to note that historical information is not current and is provided solely for reference purposes. We retain the right to modify the contents of this site at any time, without any obligation to update the information. You agree that it is your responsibility to stay informed about any changes made to our site.
We retain the authority to modify or terminate the Service (including any portion or content) at any time, without any advance notice.
PRICE MODIFICATIONS
We shall not be held responsible to you or any third party for any changes in prices, modifications, suspensions, or discontinuations of the Service.
Regrettably, we are unable to provide price adjustments on items purchased before the start of a sale period.
ACCURACY OF PRODUCTS AND SERVICES
We have made every possible effort to present the colors and images of our products accurately on our store. However, we cannot guarantee that the colors displayed on your computer monitor will be completely accurate. As we endeavour to be a sustainable brand, clothing items are subject to changes in fabric with the use of deadstock fabrics etc.
We retain the right, though we are not obligated, to restrict the sale of our products or services to individuals, specific geographic regions, or jurisdictions. This right may be exercised on a case-by-case basis. Furthermore, we reserve the right to limit the quantities of any products or services offered.
Please note that all descriptions of products or pricing are subject to change at our sole discretion, and such changes may occur at any time without prior notice. We also reserve the right to discontinue any product at any time. Any offers for products or services made on this site are void where prohibited.
Due to our commitment to sustainability, we order minimum quantities of fabric and often use deadstock or one of one materials. These materials are subject to minor changes as availability fluctuates.
WE ADHERE TO THE AUSTRALIAN CONSUMER LAW
Our Products are accompanied by guarantees that cannot be excluded under the Australian Consumer Law. If a major failure occurs, you have the right to a replacement or refund, as well as compensation for any other foreseeable loss or damage. Additionally, if the Products do not meet acceptable quality standards and the issue does not amount to a major failure, you are entitled to have them repaired or replaced.
Please note that, except as mandated by law, we do not provide warranties regarding the quality of the Products or their ability to meet your specific expectations. Refunds will only be issued in compliance with the requirements outlined by the Australian Consumer Law. This means that refunds will not be provided for instances such as changes of mind, misuse of the Products, failure to follow our instructions, lack of reasonable care, or insufficient information provided to us.
CHARGEBACK POLICY
By purchasing from us, you acknowledge and agree to the following terms regarding chargebacks and payment disputes:
Fraud Prevention
We take fraud seriously and utilize industry-standard fraud detection tools. Orders may be delayed or canceled if flagged for suspicious activity. We reserve the right to request verification before fulfilling any order.
Dispute Resolution First
If you experience any issues with your order, please contact us directly at [your support email] before initiating a chargeback. Most issues can be resolved quickly and efficiently through our support team.
Unauthorized Chargebacks
Filing a chargeback without first attempting to resolve the issue with us may be considered fraud. We will vigorously dispute all unwarranted chargebacks using evidence including but not limited to order records, delivery tracking, communication logs, and IP address data.
Stolen Payment Information
We are not responsible for fraudulent use of stolen credit cards or payment information. It is the cardholder’s responsibility to ensure their payment details are secure. If you place an order using a stolen card or unauthorized payment method, you may be held financially and legally liable for the full amount of the order, including any fees or penalties incurred.
Fees and Liability
In the event of an unwarranted chargeback, you may be held responsible for the full amount of the order and any fees imposed on us by the payment processor.
Ban from Future Purchases
Customers who initiate false chargebacks or abuse the dispute process may be permanently banned from purchasing from our store.
By completing your purchase, you confirm that you have read, understood, and agreed to this Chargeback Policy as part of our Terms of Service.